Holiday Shipping Policy

The holiday season is one of our busiest times of the year! We want to make sure you have the best possible experience shopping with us, so please review our holiday shipping guidelines before placing your order.

Order Processing Times

During peak holiday season, please allow 4-5 business days for orders to be processed & shipped. This is in addition to the shipping transit time selected at checkout. Our warehouse works hard to get every order our as quickly as possible, but increased holiday order volume may result in longer processing times.

Christmas Delivery Cutoff

December 16th, 2026, is the last recommended day to place an order for Christmas delivery. Orders placed after December 16th may not arrive before Christmas. While we will do our best to get your order to you in time, we cannot guarantee Christmas delivery for orders placed after this date.

Shipping Delays & Lost Packages

Once an order has left our warehouse & had been handed over to the shipping carrier, it is no longer in our possession or control. We are not responsible for delays caused by the shipping carrier, including weather, increased holiday shipping volume, or other carrier-related delays.

If your package is confirmed lost in transit, please reach out to our customer support team as we do not get notified when specific packages or delayed or lost. We will be happy to either reship your order at no cost to you or issue a full refund.

Christmas Delivery Guarantee

We want you to be able to enjoy your K'Lani purchases this Christmas! If you placed your order on or before the December 16th cutoff date specifically for Christmas gifts & your order does not arrive by Christmas, please contact our customer support team. We would be happy to issue you a full refund.

Thank you so much for shopping with us & supporting our small business during the holiday season! We appreciate you more than you know.

Questions? Contact our support team at: Support@wearklani.com